Terms of service

Terms of Service

Welcome to MAGIO. These Terms of Service govern your access to and use of the MAGIO website, online store and related services. By accessing our website or placing an order, you agree to these Terms together with our Privacy Policy, Refund & Returns Policy, Shipping & Payment Policy and other applicable terms displayed on our website.

1. About MAGIO

The MAGIO website and online store are operated by Magio Ladies Salon & Spa, Abu Dhabi, United Arab Emirates. References to "MAGIO", "we", "us" or "our" refer to Magio Ladies Salon & Spa. References to "you", "your", "guest" or "customer" refer to the individual accessing our website or purchasing products from us.

2. Our Philosophy

MAGIO was created around artistry, expertise and a deeply considered approach to beauty. Our online store is an extension of this philosophy. We carefully select professional and premium products that meet our standards of quality and performance, creating a trusted destination for your hair and beauty needs.

3. Eligibility

By placing an order, you confirm that you are legally capable of entering into a binding transaction and authorised to use the payment method provided. Where applicable, individuals under the legal age should use the website only with the involvement and consent of a parent or legal guardian.

4. Products & Product Information

We take reasonable care to ensure product descriptions, images, sizes, ingredients, directions and other information displayed on our website are accurate. However, manufacturers may occasionally update packaging, appearance, formulations or specifications. Product photographs are therefore illustrative, and minor variations may occur. Where ingredients, allergens or usage instructions are important to you, please check the information provided on the product itself before use.

5. Professional Beauty Products

Certain products available through MAGIO may be professional-grade hair or beauty products. Product information provided on our website is for general guidance and is not intended to replace professional or medical advice. Always follow the manufacturer's instructions, warnings and recommended usage. If you have an allergy, sensitivity, medical condition or concern regarding a product's suitability, please seek advice from an appropriately qualified professional before use.

6. Product Authenticity

MAGIO is committed to providing authentic products sourced through brands, authorised distributors and trusted professional supply channels.

7. Placing an Order

When you place an order through our website, you are making an offer to purchase the products in your basket. An automated order acknowledgement confirms that we have received your request but does not necessarily constitute final acceptance of the order. Orders remain subject to successful payment, payment verification where required, product availability, delivery availability and acceptance by MAGIO.

8. Our Right to Decline or Cancel an Order

We may decline or cancel an order where reasonably necessary, including where a product is unavailable; payment cannot be authorised or verified; fraudulent or unauthorised activity is reasonably suspected; an obvious pricing or technical error has occurred; incorrect customer or delivery information has been provided; or we are unable to fulfil or deliver the order. Where payment has already been collected for an order subsequently cancelled by MAGIO, the applicable amount will be refunded.

9. Prices

All prices are displayed in UAE Dirhams (AED) unless otherwise stated. Applicable VAT will be included or applied in accordance with UAE law. Prices may change from time to time. Changes will not ordinarily affect an order already accepted by us, except where permitted or required by law.

10. Pricing Errors

While we make every reasonable effort to ensure our prices are accurate, occasional errors may occur. If an obvious pricing error is identified before an order has been fulfilled, we may contact you and give you the option to proceed at the correct price or cancel the affected item. If payment has already been taken and the affected item is cancelled, the relevant amount will be refunded.

11. Payment

MAGIO accepts Visa, Mastercard and Apple Pay. Cash on Delivery is not available. By providing payment information, you confirm that you are authorised to use the selected payment method.

12. Delivery

MAGIO currently offers: Abu Dhabi - 2-hour delivery on eligible orders placed by 7:00 PM; Dubai - next-day delivery on eligible orders; Al Ain - next-day delivery on eligible orders; complimentary delivery on orders of AED 300 or more. Full conditions are set out in our Shipping & Payment Policy.

13. Order Cancellations & Amendments

If you wish to cancel or amend an order, please contact MAGIO as soon as possible. Because express orders may enter preparation immediately, we cannot guarantee cancellation or amendment once preparation or dispatch has begun. If cancellation is no longer possible, any eligible return will be handled in accordance with our Refund & Returns Policy and applicable UAE law.

14. Returns & Refunds

Eligible returns must generally be requested within 7 days of delivery and are governed by our Refund & Returns Policy. For hygiene and product-integrity reasons, opened, used or unsealed beauty and personal-care products cannot generally be returned for change-of-mind purposes. This does not restrict remedies available for damaged, defective or incorrectly supplied products or any mandatory rights available under UAE law.

15. Promotions & Promotional Codes

MAGIO may occasionally offer promotional codes, gifts, complimentary products or other benefits. Unless stated otherwise, promotions are valid for the specified period only; have no cash value; may be subject to minimum-spend, product or brand exclusions; may not be combined; may have limited availability; and may be subject to campaign-specific terms.

16. Gift Cards

Where offered, MAGIO gift cards and e-gift cards will be governed by the conditions communicated at the time of purchase. Gift cards cannot be exchanged for cash except where required by applicable law.

17. Intellectual Property

The MAGIO name, logo, website design, photographs, graphics, videos, written content and other creative materials displayed on our website are owned by or licensed to MAGIO unless otherwise stated. They may not be copied, reproduced, distributed, modified or commercially exploited without prior permission where such permission is legally required.

18. Acceptable Website Use

You must not misuse our website or attempt to interfere with its security, functionality or operation. The website must not be used for fraudulent, unlawful or unauthorised purposes.

19. Third-Party Services

Our website may integrate with third-party services including payment processors, delivery providers and social-media platforms. Use of those services may also be subject to the respective provider's terms and privacy policies.

20. Website Availability

We aim to keep our website accurate, secure and available. However, uninterrupted access cannot always be guaranteed. Access may occasionally be restricted for maintenance, security, technical or operational reasons.

21. Limitation of Liability

Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded or restricted under UAE law. To the extent permitted by applicable law, MAGIO will not be responsible for indirect or consequential losses that were not reasonably foreseeable. Products should always be used in accordance with manufacturer instructions and warnings.

22. Privacy

Personal information collected through the MAGIO website is handled in accordance with our Privacy Policy and applicable UAE data-protection requirements.

23. Changes to These Terms

We may update these Terms periodically to reflect changes to our business, website, services or applicable legal requirements. The latest version will be published on our website with its effective date.

24. Governing Law

These Terms are governed by the applicable laws of the United Arab Emirates. Any dispute will be subject to the jurisdiction of the competent courts in the United Arab Emirates, subject to any mandatory consumer rights or jurisdictional requirements under applicable law.

25. Contact Us

For questions about an order, delivery, return or these Terms, please contact MAGIO Customer Care using the contact details displayed on our website.

Magio Ladies Salon & Spa
Abu Dhabi, United Arab Emirates

Effective Date: October 2026