Refund policy
1. Refund & Returns Policy
At MAGIO, every product we offer is thoughtfully selected to meet our standards of quality, performance and authenticity. We want your online shopping experience to feel just as considered as your experience with us in salon. If something isn't right with your order, our team is here to help.
1. Return Period
Eligible products may be returned within 7 days from the date of delivery, subject to the conditions below.
- Be unused and unopened;
- Be in its original condition;
- Have all original seals, labels and protective packaging intact;
- Be returned in its original product packaging; and
- Be accompanied by proof of purchase or the relevant MAGIO order number.
All returned products are subject to inspection before a refund or exchange is approved.
2. Beauty & Personal-Care Products
For reasons of hygiene, safety and product integrity, opened, used or unsealed haircare, skincare, cosmetic, beauty and personal-care products cannot be returned or exchanged for a change of mind.
This restriction does not affect your rights where a product is damaged, defective, incorrectly supplied or otherwise qualifies for a remedy under applicable UAE law.
3. Damaged, Defective or Incorrect Products
Every MAGIO order is carefully prepared before dispatch. In the unlikely event that you receive a product that is damaged, defective, incomplete or different from what you ordered, please contact MAGIO Customer Care as soon as possible.
- Your order number;
- A description of the issue; and
- Clear photographs of the product and its packaging.
Once the issue has been verified, we will arrange an appropriate resolution, which may include a replacement, exchange or refund in accordance with applicable law.
Where an eligible return results from an error by MAGIO or a damaged, defective or incorrectly supplied product, MAGIO will bear the applicable return and redelivery costs.
4. Refunds
Once your return has been received and inspected, we will notify you of the status of your refund. Approved refunds for prepaid orders will be issued to the original payment method used to make the purchase.
While MAGIO will initiate an approved refund promptly, the time required for the amount to appear in your account will depend on your bank, card issuer or payment provider.
Original delivery charges and other service charges are generally non-refundable for change-of-mind returns, unless otherwise required under applicable law.
5. Non-Returnable Products
Unless a product is damaged, defective, incorrectly supplied or otherwise required to be accepted under applicable UAE law, we cannot accept returns of:
- Opened or used haircare, skincare, beauty or personal-care products;
- Products with broken seals;
- Products with damaged or altered original packaging;
- Personalised or customised products;
- Gift cards or e-gift cards;
- Products clearly identified as final sale or non-returnable before purchase; or
- Any product that cannot reasonably be resold for hygiene, health or safety reasons.
6. Promotional & Complimentary Gifts
If your purchase included a complimentary gift or promotional product based on a qualifying spend or product purchase, the complimentary item must also be returned unused and in its original condition if the qualifying product is returned.
Where legally permitted, if the complimentary item is not returned, its stated retail value may be deducted from the refund.
7. Exchanges
Where an eligible replacement product is available, MAGIO may offer an exchange. If a replacement is unavailable, we will offer an appropriate alternative resolution or refund in accordance with this Policy and applicable UAE law.
8. How to Request a Return
Please contact MAGIO Customer Care within 7 days of receiving your order. Please have your order number and details of the item you wish to return available. Our team will guide you through the return process.
9. Your Consumer Rights
Nothing in this Refund & Returns Policy is intended to exclude, restrict or reduce any rights or remedies available to consumers under applicable laws of the United Arab Emirates.
Magio Ladies Salon & Spa
Abu Dhabi, United Arab Emirates