Privacy policy

Privacy Policy

At MAGIO, discretion, trust and personal care are fundamental to the experience we create. We apply the same principles to the personal information you choose to share with us.

This Privacy Policy explains how Magio Ladies Salon & Spa ("MAGIO", "we", "us" or "our") may collect, use, store and protect personal information when you visit our website, shop online, contact us or otherwise interact with our digital services.

1. Information We May Collect

  • Your name;
  • Mobile number;
  • Email address;
  • Billing and delivery address;
  • Order and purchase history;
  • Products viewed or added to your basket;
  • Communication preferences;
  • Customer-service communications;
  • Website usage and device information;
  • IP address and browser information;
  • Information collected through cookies or similar technologies; and
  • Payment transaction information necessary to process your order.

2. How We Use Your Information

  • Process and fulfil your orders;
  • Arrange delivery;
  • Process payments and refunds;
  • Communicate regarding your order;
  • Provide customer support;
  • Maintain your customer account where applicable;
  • Prevent fraud and protect the security of our website;
  • Improve our website, products and guest experience;
  • Understand website and shopping behaviour;
  • Maintain appropriate business and transaction records;
  • Meet legal and regulatory requirements; and
  • Send marketing communications where you have consented or where otherwise permitted by applicable law.

Complete payment-card information is generally processed by our authorised payment providers rather than directly stored by MAGIO.

3. Marketing Communications

Where permitted, MAGIO may communicate with you regarding new products, launches, events, experiences or other updates we believe may be of interest. Where consent is required, we will seek it before sending such communications.

You may unsubscribe from marketing communications using the unsubscribe mechanism provided in the relevant communication or by contacting us. Transactional communications concerning an order, payment, delivery, refund or customer-service matter are not considered promotional communications.

4. Payment Information

Payments through our website are processed through authorised third-party payment service providers. MAGIO does not intend to directly store complete payment-card details entered through those payment gateways. Payment providers may process your information according to their own privacy and security practices.

5. Delivery Partners & Service Providers

We may share information necessary to provide our services with carefully selected third parties, including:

  • Payment processors;
  • Delivery and courier partners;
  • Website and e-commerce providers;
  • Hosting and technology providers;
  • Customer-service platforms;
  • Analytics providers; and
  • Professional advisers or authorities where legally required.

We seek to disclose only information reasonably necessary for the relevant service or purpose. We do not sell your personal information to third parties.

6. Cookies & Similar Technologies

Our website may use cookies and similar technologies to enable essential website functionality, remember preferences, maintain shopping baskets, understand website usage, improve performance, measure marketing effectiveness and personalise aspects of the online experience where appropriate.

Where required, you may be given options to manage non-essential cookies. You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

7. Data Security

MAGIO takes reasonable organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no online system or method of electronic transmission can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining legitimate business records and complying with legal, accounting, tax or regulatory obligations. Retention periods may therefore vary depending on the nature of the information.

9. Your Personal Data Rights

Subject to applicable UAE law and any relevant exceptions, you may have rights concerning your personal data, including rights relating to access, correction and certain forms of processing or deletion. Where applicable, you may contact us to make a request concerning your personal information. We may need to verify your identity before processing certain requests.

10. International Processing

Some of our technology or service providers may process or store information outside the UAE. Where personal data is transferred internationally, MAGIO will seek to handle such transfers in accordance with applicable data-protection requirements.

11. Third-Party Links

Our website may contain links to external websites, social-media platforms or third-party services. MAGIO is not responsible for the privacy practices of independent third-party websites. We encourage you to review their privacy policies before providing personal information.

12. Children's Privacy

Our online store is not designed for the independent use of children where parental or guardian consent is legally required. We do not knowingly seek to collect children's personal information in violation of applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, business practices, technology or legal requirements. The latest version will be available on our website with its effective date.

14. Contact Us

For questions regarding this Privacy Policy or the way your personal information is handled, please contact us through the contact details provided on the MAGIO website.

Magio Ladies Salon & Spa
Abu Dhabi, United Arab Emirates

Effective Date: October 2026